How do I change or cancel my order?
Just send us an email at love@yuma-labs.com or we are happy to help you out.
What types of payment do you accept?
We accept PayPal, Bancontact, iDeal and Credit Cards (Maestro, Visa, Master Card, American Express). All payments are secure and encrypted.
Is it possible to order a large amount of sunglasses for my company or event?
Yes we can customise our products for your company or event. Please reach out for more information on love@yuma-labs.com.
Can I buy sunglasses in a shop somewhere?
We create sunglasses under the name of Yuma Labs and in close collaboration with other fashion brands. Depending on the collaboration, you can find the sunglasses in the fashion brand's store.
Isn't recycled plastic cheaper than normal plastic?
No, actually it's not. We get this question quite regularly. Recycling 'post consumer' waste like soda bottles is quite a labor intensive process which makes our recycled materials more expensive than 'virgin' materials.
My new sunglasses are damaged, now what?
We do our utmost best to make the best sunglasses in the world. If you have received a damaged pair of sunglasses by mail, then please send us an email at love@yuma-labs.com, we will provide a free repair service with free shipping.
Which countries do you ship to?
Pretty much everywhere on planet earth.
How much does shipping cost?
All sunglasses from our collabs and partners collection are free of charge. For other collections, we offer a low-cost shipping rate according to your location from €5 up to €30 maximum depending on your location.
Will I be able to track my sunglasses?
We do not include the track and trace number in our shipping confirmations. But if you want more information on your shipping you can send us an email at love@yuma-labs.com
Where is my package?
Did you order a package but have not received it yet? Send an email to love@yuma-labs.com with your name and order number and we will check the status of your shipment.
Yes, we have a 100 day return policy, but the return label is paid by the customer.
Want to exchange your sunglasses for another model? Changed your mind and would like to receive your money back? No hard feelings, we will refund the full amount.
To exchange or return your sunglasses, simple send an email to love@yuma-labs.com with your request and send them back to our office in Antwerp.
No, the return shipping is paid by the customer.
We provide a free repair service, even if you have broken your own sunglasses by accident, you just pay for the shipping costs. If you believe the sunglasses broke because of a production error then shipping is, of course, on us. Send us and email at love@yuma-labs.com to get in touch.
Why should I send back my sunglasses?
The future is circular. For us it is not enough to use recycled materials, we want to go further, together with you. By returning your old sunnies we can recycle them again. We take your sunglasses apart and turn the frame again into recycled materials, that we can use for creating new sunglasses. By sending your sunglasses back, you receive a discount code for your next order and support the circular economy at the same time. Win-win, right?
What does it cost to send back my pair of sunglasses?
Every pair can be sent back to us for free. Check your QR code on the cleaning cloth with information on how to send back your sunglasses to us and receive your shipping label.
Where can I find the unique product code of my sunglasses?
The unique product code is written on the inside of one of the temples of your sunglasses.
Why don’t I have a product code on my sunglasses?
Our first frames do not have a product code yep. So if your pair does not have a product code, you were one of our early adopters. We know you received your sunglasses in 2018 or beginning of 2019.
How will the sunglasses be recycled?
The pair of sunglasses will be taken apart. If the frame cannot be reused it will be shredded. The shredded plastic will then be used again to create new sunglasses.
Are all the materials of the sunglasses being recycled?
No, currently we can only recycle the plastic of the frame. We are experimenting with a completely new type of material for the coloured lenses that is completely recyclable; so stay tuned. Als for the hinge we are close to finding a suitable way to recycling theses.
My pair of sunglasses is still in very good shape, will it be shredded into a new one?
No, the pair of sunglasses that are send back will go through a quality check. The parts that are still impeccable will be reused.
I don’t want a discount for a new pair, why should I send my sunnies back anyway?
We are currently looking for other ways of thanking our customers that send back their sunnies. We will keep you posted.
To which address can I send my old sunglasses?
You can send your sunglasses to:
Yuma Labs
Lange Winkelhaakstraat 26
2060 Antwerp
BELGIUM
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Just send an email to love@yuma-labs.com, we are more than happy to answer any question you might have.
